Privacy Policy

Last Updated: January 15, 2025

1. Introduction

Welcome to TruEzzle ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how TruEzzle collects, uses, discloses, and safeguards your information when you visit our website at https://truezzle.com (the "Site") and use our brain games, logic puzzles, and cognitive training services.

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Site.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our contact form or email
• Subscribe to our newsletter or updates
• Participate in surveys or feedback requests
• Engage with our content or community features

This information may include:

• Full name
• Email address
• Phone number
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Device identifiers

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. This includes:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our Site (Google Analytics)
• Marketing Cookies: Used to track visitors across websites for advertising purposes (Facebook Pixel)

You can control cookie preferences through our cookie banner and your browser settings.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our services
• To respond to your inquiries and provide customer support
• To send you newsletters, updates, and promotional materials (with your consent)
• To analyze Site usage and improve user experience
• To detect, prevent, and address technical issues and security concerns
• To personalize your experience and deliver relevant content
• To comply with legal obligations and enforce our policies

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Consent: When you have given explicit consent for specific processing purposes
• Legitimate Interests: When necessary for our legitimate business interests, such as improving our services
• Legal Obligation: When required to comply with legal requirements

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our Site and services, including:

• Web hosting providers
• Analytics services (Google Analytics)
• Email service providers
• Marketing platforms (Facebook)

These providers are contractually obligated to protect your information and use it only for specified purposes.

5.2 Legal Requirements

We may disclose your information when required by law, court order, or governmental regulation, or when we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or security issues
• Protect the safety of our users or the public

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we securely delete or anonymize it.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

8.1 Access and Portability

You have the right to access and receive a copy of your personal information in a structured, commonly used format.

8.2 Correction

You may request correction of inaccurate or incomplete personal information.

8.3 Deletion

You may request deletion of your personal information, subject to certain legal exceptions.

8.4 Objection and Restriction

You may object to or request restriction of certain processing activities.

8.5 Withdraw Consent

Where processing is based on consent, you may withdraw consent at any time.

8.6 Opt-Out of Marketing

You can unsubscribe from marketing communications by clicking the "unsubscribe" link in our emails or contacting us directly.

To exercise any of these rights, please contact us using the information provided below.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your jurisdiction. We take appropriate safeguards to ensure your information receives adequate protection in accordance with this Privacy Policy.

12. California Privacy Rights

California residents have specific rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected, used, shared, or sold
• The right to delete personal information
• The right to opt-out of the sale of personal information
• The right to non-discrimination for exercising CCPA rights

We do not sell personal information. To exercise your rights, please contact us.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date. Your continued use of the Site after changes constitutes acceptance of the updated policy.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information above. We will respond to your inquiry within a reasonable timeframe.

15. Dispute Resolution

For users in the EEA, if you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection authority.